Who will be working on my document?

All our translation services are carried out by professional translators and linguists with experience in the relevant field, reviewed by skilled editors and proofreaders and then given ‘final eye’ quality assurance by our project managers. Our team members are dedicated to this line of work; your document will be in good hands.

How is the price of translation services calculated?

The base translation unit is a source word; it is multiplied by our rate per word in your language combination to arrive at your quote. We will need to see your document in order to commit to the project and provide your quote. If the source document is not editable for whatever reason and an accurate word count is not possible, a best guesstimate will be provided and the Purchase Order will be updated with the final word count from the target document.

In what currencies do you provide quotes?

All our quotes are provided in CAD or USD.

What is the typical turnaround time for a document?

Short answer: often 2 business days. Long answer: Urgent, same-day, 24-hr and weekend projects are cheerfully accepted, often at regular rates. Turnaround time will vary depending on volume of words, language combination, certification requirements, type of document, field of expertise, and variables over which you may not have any control, such as the quality of the source document (squinting due to low legibility takes up additional time). Bottom line: Send us your document for a free accurate quote.

What file types do you support and how do I send you my document?

We accept files in MS Word, MS Excel, MS PowerPoint, Adobe Acrobat (PDF), and links directly to HTML files. You can send us your document via e-mail, fax, regular mail or courier.

Do you offer notarization or certification?

Yes, please see our Certification & Notarization page for further details.

My document is highly confidential; how do I know it will be kept as such?

At Vélez Translations, we understand the importance of confidentiality. All the members of our team have signed a Non-Disclosure Agreement that binds them explicitly against divulging any information or documents provided to them as part of the execution of their work, and we uphold the highest professional and ethical standards on all projects. We do not release any proprietary information to persons that are not bound by our NDA or to any third parties. If you wish, we can sign an NDA with you and we can return your original documents to you after project completion. Your confidentiality is assured. Should you have any questions regarding our privacy policy, please contact us.

What is the payment term?

Once we receive confirmation that you are satisfied with the delivered product, we will send you our invoice – and you will have 30 calendar days to complete the payment via check in CAD or USD, e-transfer or PayPal. On very large projects and only with new clients, we occasionally request a down payment.

In which languages and dialects do you provide translation services?

Our services are offered in all combinations of the following languages or dialects:

Afrikaans, Algonquin, Amharic, Arabic, Armenian, Assamese, Azerbaijani, Balochi/Baluchi, Bangla, Bashkir, Belarusian, Bengali, Bhojpuri, Bosnian, Brazilian Portuguese, Bulgarian, Burmese, Cambodian, Catalan, Chinese (Simplified, Traditional), Croatian, Cree, Czech, Danish, Dari, Dinka, Dogri, Dutch, English (Australian, Canadian, UK, US), Estonian, Farsi, Fijian, Finnish, Flemish, French (Canadian, French), Georgian, German, Greek, Greenlandic, Guarani, Gujarati, Haitian-Creole, Hausa, Hebrew, Hindi, Hmong, Hungarian, Icelandic, Igbo, Indonesian, Inuinnaqtun, Inuktitut/Inuit, Italian, Japanese, Kannada, Kazakh, Khmer/Cambodian, Kikukyu, Konkani, Korean, Kurdish, Kyrgyz, Laotian, Latvian, Lithuanian, Macedonian, Maithili, Malagasy, Malayalam, Malay, Manipuri, Marathi, Marshallese, Maasai/Masai, Mizo, Mohawk (Oneida), Mongolian, Nahuatl, Ndebele, Nepalese, Norwegian, Odia, Ojibway, Oromo, Pedi/Sepedi, Persian, Polish, Portuguese, Punjabi, Pushto, Romanian, Russian, Sanskrit, Serbian, Shona, Sindhi, Singhalese, Siswati/Swati/Swazi, Slavic, Slovak, Slovenian, Somali, Sotho, Spanish (Latin American, Spanish), Swahili, Swedish, Tagalog, Tamil, Tartar, Telugu, Thai, Tibetan, Tshivenda, Tsivenda/Venda/Luvenda, Tsonga, Tswana, Turkish, Turkmen, Twi, Ukrainian, Urdu, Uzbek, Vietnamese, Xhosa, Xitsonga, Yoruba, Zulu.

“Every language is a world. Without translation, we would inhabit parishes bordering on silence.”

George Steiner